Refund policy
DELIVERY AND RETURN POLICY
1. DELIVERY (SHIPPING)
Orders are shipped within 1-3 business days after payment confirmation.
Delivery time may vary depending on your location, but is typically completed within 1-4 business days.
All shipments are made through contracted shipping companies.
Shipping fees are indicated during the order process. Free shipping may be offered during promotional periods.
IMPORTANT:
Upon delivery, the package must be checked for any damage. In case of damaged packages, a report must be prepared with the courier.
2. RETURN AND RIGHT OF WITHDRAWAL
The Buyer has the right to withdraw within 14 days from the date of receiving the product.
Return conditions:
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The product must be unused
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It must be in its original packaging and complete
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It must be in resalable condition
To initiate a return, you must contact us via email.
3. RETURN SHIPPING COST
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For returns made under the right of withdrawal, the shipping cost is borne by the Buyer.
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In case of defective or incorrect products, the shipping cost is covered by the Seller.
4. RETURN PROCESS
Returned products are inspected after they reach us.
Once the return is approved, the refund will be processed within 7 business days using the original payment method.
5. CONTACT
For any questions or support, you can contact us:
Email: info@idealatom.com
Phone: +90 505 375 96 62
Address: SANAYİ MAH. 60731 CAD. NO: 14 AE ŞEHİTKAMİL / GAZİANTEP